Shipping Policy

Professionally Packed & Shipped

Did you know we pack & ship almost all of orders from our local Bend, Oregon warehouse? Whether you order direct from our website or thru our Amazon store we ship it right and on time. Most orders placed by 2PM PST ship same business day.

Our team is committed to making sure that each and every order goes out on time and is fulfilled correctly. Please review our shipping policies below for details on when your order will be processed and shipped.

BASIC SHIPPING POLICIES:

  • Orders placed before 2PM PST will ship the on same business day Monday thru Friday (excluding holidays).
  • Qualifying USPS and FedEx Express orders placed on Saturday before 12PM PST will ship same day.
  • FedEx Ground orders received after 2PM PST Friday will not ship until the following Monday.
  • Orders are processed and shipped during regular business hours 9AM to 4PM PST Monday - Friday and Saturday 9AM to 1PM.
  • Orders for Overnight shipping on Friday will not be delivered on weekends. If you need Saturday delivery please call us to check if your area has a Saturday service option.
  • Please note due to strict shipping rules USPS & FedEx do not allow packages with Lithium Ion batteries to be shipped to APO or FPO addresses. 


FLAT RATE & FREE SHIPPING:


Most orders over $49 (after discounts applied) and shipped within the continental US qualify for Free Shipping.
Free shipping will be standard shipping (item/weight dependent) via FedEx Ground, FedEx 2 Day, USPS First Class or USPS Priority. Transit times to your shipping address are displayed on the product page and at checkout.
For orders under $49 we offer competitive expedited shipping rates calculated at checkout from USPS or FedEx.


STANDARD FEDEX GROUND SHIPPING TIMES:
Orders are shipped from Oregon. Shipping rates and times for Alaska and Hawaii will vary.



West Coast States: 1-3 Business Days
Mid West States: 4-5 Business Days
East Coast States: 5-6 Business Days


PRIORITY SHIPPING & OVERNIGHT SHIPPING:


Overnight or 2 Day orders must be placed before 2PM PST. No exceptions.
Orders placed on Friday for overnight shipping will not get there until Monday - if you absolutely need Saturday delivery please contact us and we can check to see if FedEx offers a Saturday service to your area.


Please use our shipping calculator at checkout for Express Shipping rates.

SHIPPING RESTRICTIONS:
Our in house shipping team is certified to ship out orders containing lithium ion batteries to most countries. Please note that all of our shipments follow IATA guidelines for proper packaging and markings for lithium ion battery shipments. Our product packaging is tested and certified to UN 38.3 drop test standards. MSDS documentation is available upon request. Please note that depending on your shipping destination there may be additional shipping restrictions. Please see below:

Domestic Shipping Restrictions:

Most orders shipped to US addresses have no shipping restrictions. However please note that for the following shipping services there are limits pertaining to batteries that we can offer in a given shipment. (EVO Gimbals Lithium Ion batteries are considered single "Cells")

FedEx 2 Day Service: UN3481 Batteries Packed or Contained in Equipment only - Max 8 cell limit. All Standalone battery shipments must be shipped via FedEx Ground.

USPS First Class & Priority: UN3481 Batteries Packed or Contained in Equipment only - Max 8 cell limit. All Standalone battery shipments must be shipped via FedEx Ground.

FedEx Ground Service: UN3480 standalone battery shipments to lower 48 states only. Standalone batteries can NOT be shipped to Alaska or Hawaii.


International Shipping Restrictions:

FedEx International Economy & Priority: UN3481 Batteries Packed or Contained in Equipment only - Max 8 cell limit. All Standalone battery shipments must be shipped via FedEx Ground.

USPS International First Class & Priority: Batteries are strictly prohibited.

FedEx Ground International Service: UN3480 standalone battery shipments to Canada ONLY. Standalone batteries can NOT be shipped to Mexico or outside of US.


INTERNATIONAL SHIPPING:


We offer international shipping through FedEx and USPS. (Please note: Batteries are not allowed through USPS for International Shipments).


Shipping rates for international destinations are calculated during checkout.
Please note: All charges will be in USD. Please contact your credit card provider about for exchange rates and other fees associated with your order. If your shipping country is not listed during checkout then this means that we do not ship to your country.


Please note that ALL international shipments are subject to Customs Duties and or VAT import tax. Most orders will have the duties and taxes calculated during checkout. If your order does not calculate duties or taxes during checkout you may still be subject to your country's import or VAT tax it is your responsibility to cover this tax. In most cases VAT taxes and/or customs duties fees are paid DDP by EVO Gimbals and shown during checkout.


If you need your order expedited or shipped through a specific carrier please contact us for a competitive shipping quote - support@evogimbals.com
*Shipments are subject to your countries applicable VAT taxes.*

HOLIDAY SHIPPING:


UPS, FedEx and USPS observe the following holidays. Please note that packages can not be shipped out until the next business day.

Holiday Date
New Year's Day January 1, 2022*
Memorial Day May 29th, 2022*
Independence Day July 4th, 2022*
Labor Day September 5th, 2022*
Thanksgiving Day November 24th, 2021*
Christmas December 25th, 2018*
New Year's Day January 1st, 2023*



SHIPPING FEES & RETURNS:
All shipping fees are non-refundable. Unless the item is determined to be DOA, Return shipping must be covered by the buyer . For more information, please review our Return Policy.