Below you will find answers to our most frequently asked questions. If you have a question you would like answered please us the form at the bottom of the page.
Orders
Orders are processed and shipped during our regular business hours Monday thru Saturday. Orders placed by 2PM Monday thru Friday and by 12PM Saturday ship the same day.
Yes! We love to help support educational programs, schools and our service men and women. Please email us for a discount code request or quote on a bulk discount.
Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Absolutely! First and foremost WE DO NOT STORE CC numbers on our store. Your information is processed through Shopify's payment gateway which uses the latest security and encryption technologies to make sure your information stays private! See our Hacker Tested and Secure page for more details.
Returns
Returns are accepted up to 30 days from date of order. Please visit our return policy page for full details on our return policy.
Most returns will not have a restocking fee however returns may be subject to a restocking fee if the item and/or packaging is damage and unsalable as new.
